FAQ
Appointments & boutiques
Walk-ins are always welcome for browsing, sizing, and repairs. For bridal fittings or a private viewing, book ahead so a specialist and a quiet room are free when you arrive.
Orders & payment
Yes — in-store payment plans are available on pieces over a set value, usually a deposit followed by two or three instalments. Ask any boutique for the current terms.
Authenticity
Some of our pieces come with a GIA certificate, mostly pieces made to a client’s special order. Ask the boutique whether a particular piece has one. Every piece carries the Zoughaib & Co hallmark.
Shipping & returns
Yes. Resizing is free of charge for every piece bought from our boutiques in Iraq.
Not directly — international clients are served through the Beirut workshop. Message us on WhatsApp and we will put you in touch with the right person there.
Pieces bought from our boutiques in Iraq cannot be returned, but they can be exchanged within one month of the date of purchase.
Care & warranty
Yes. Pieces bought from our boutiques in Iraq are covered against accidental damage: we repair and adjust them to your satisfaction. After-sales maintenance is also available for pieces bought in Iraq, on presentation of the purchase invoice issued by us.
General
Yes. Our gift cards are free: we give you the card and you top it up with whatever amount you choose. Whoever holds the card can then bring it to any of our boutiques and choose a piece up to the card’s balance.